returns policy
returns Policy
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We hope you will be happy with your Maticevski purchase.
However, if the item is not quite right and your purchase qualifies for a return, our returns process is quick and easy to navigate.
Please read our Returns Policy carefully before placing your order to ensure you understand the conditions and requirements for returns, exchanges and refunds.
RETURNS & EXCHANGES
Maticevski offers refunds and exchanges on full-priced pieces and styles reduced by up to 30%.
- Final sale pieces are not eligible for refunds or exchanges.
- Order cancellations, store credits and credit notes are not offered.
- Books/Candles with opened or removed protective plastic seals are not eligible for a refund.
Requesting a Return
To return your purchase, please contact our team at orders@tonimaticevski.com within 5 business days of receiving your order.
Our team will provide a Return Authorisation (RA) form, which you must complete and enclose with your return. Your return must reach us within 10 days of receiving your RA form.
All return shipping arrangements and associated costs are the responsibility of the customer.
Exchanges
Should you prefer an alternative style or size, we invite you to return your original purchase in accordance with our Returns Policy and place a new order for your preferred piece.
As availability may be limited, we recommend securing your preferred selection at your earliest convenience.
Refunds
Once your return has been received, carefully inspected and approved, your refund will be issued to your original payment method.
Please allow up to 5 business days for the funds to appear in your account, depending on your financial institution.
CONDITIONS OF RETURN
Each Maticevski piece is created with considered attention to fabric, construction and detail. To preserve the integrity of our garments, we kindly request that all returned pieces meet the following conditions.
- Garments must be returned in their original, unworn and pristine condition, free from marks, damage or signs of wear.
- All original swing tags, labels and security tags must remain attached and intact.
- Pieces must be returned in their original carton, together with all accompanying packaging materials.
- Garments with removed or altered tags or labels cannot be accepted.
We ask that you exercise care when trying on your purchase, ensuring garments are protected from make-up, fake tan, perfume and other products that may mark or compromise delicate fabrics.
Please refrain from attempting to spot-clean, wash or dry-clean garments prior to returning them.
Returns that do not meet these conditions may be declined and returned to the customer at their expense.
INTERNATIONAL RETURNS
All Maticevski pieces are dispatched from Melbourne, Australia. All international returns are subject to an import processing fee when re-entering Australia. This fee is applied during Australian Customs clearance and will be deducted from your final refund.
The applicable fee is determined by the currency of your original purchase.
Original purchase currency
USD $42.00
EUR €36.00
GBP £32.00
Duties, Taxes & Additional Charges
While Maticevski covers applicable duties and taxes on your behalf at the time of purchase, these charges are non-refundable in the event of a return.
Your final refund will therefore be adjusted to account for the following, where applicable:
- Duties and taxes paid by Toni Maticevski Pty Ltd on your original purchase.
- The international return import processing fee outlined above.
- Any additional import charges or surcharges incurred in connection with your purchase or return.
International return shipping costs remain the responsibility of the customer and are non-refundable.
Once your return has been received, inspected and approved, your refund will be processed to your original payment method, less any applicable deductions.
YOUR CONSUMER RIGHTS
Our Returns Policy is provided in addition to your rights under applicable consumer protection legislation, including the Australian Consumer Law. Nothing in this policy excludes or limits any statutory rights or remedies to which you may be entitled, including those relating to faulty or otherwise non-compliant goods.